WELCOME TO D.A.V.H.
“Big enough to
serve you, small enough to know you.”
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WELCOME TO D.A.V.H.
“Big enough to
serve you, small enough to know you.” |
|
WHAT TO EXPECT: You will be staying in a rental
home for your trip. While we know that this will give you a significantly
larger space, privacy, and piece of mind at an incredible savings, we also
realize that there are some differences between renting a home and renting a
hotel room. We want to prepare you by making you fully aware of these
differences so you can make your stay as smooth and as comfortable as possible.
RESERVATION NAME—We never take
a reservation under the name of a company. It will always be under the first
and last name of an individual who will be staying at the home. Please be sure
that every guest knows this name. If someone says they are staying with the
XYZ, Corp. we will have no way of knowing who that is. It is assumed that the
name on the reservation is also the person who is responsible for payment. SELF-CATERING—These homes are
self-catering. Meaning that once you arrive at your home, no one will bother
you. However, it also means that no one will be coming in to make the beds,
vacuum, etc. You are on your own. For your convenience, there is a washer and
dryer at the home. MESSAGES—There is no way to
leave a message for you at the home, unless you bring an answering machine to
hook up to the telephone. In addition, if someone calls after hours, the person
answering the phone will not be able to tell him or her the phone number of the
home you are staying in. LONG DISTANCE—The phones in the home are set up so you cannot make long distance calls. However, you can call toll free numbers, so you are able to use a calling card to make your calls. While local calls are free, the local area is very small and limited. For example, even though the convention center is just a short drive down the road, it is often a long distance call from the home. CHECK IN/OUT TIMES—Our homes
stay full almost year round. Check in time is after 4pm and check out time is
before 10am. Please do not call and ask to check in early or check out late.
As it is, our cleaners are only given 6 hours to professionally clean a large
home, so these times need to be adhered to. If you do stay in a home beyond the
check out time, we might not be able to get it ready for the next guest. In
this case, we would lose the use of that home for the night and there would be a
charge for the full amount of the nightly rental lost. CHANGING DATES—In a hotel, it
is easy to move bookings around and extend or change a reservation date. In a
rental home, it is not very easy. If you decide to make a last minute change to
your reservation, there is the chance that we might not be able to accommodate
you. If you leave early, unless we are lucky enough to take a last minute
booking, there is a good chance you will not be able to receive a refund for the
night(s) you did not stay in the home. NO CONCIERGE—We’re sorry, but
due to the self-catering nature of our business, we cannot provide a concierge.
This means that someone might not be available to answer questions that you
would normally call the “front desk” for—Such as where to eat, how to hire a
taxi, etc. Although we do our best to be helpful, we do ask that you refrain
from calling outside of our check in hours unless there is something urgent. In
addition, we do not provide wake up calls. SUPPLIES—Unlike a hotel, we do
not have a supply closet down the hall where we can stock every day items. So
if you need things like laundry soap, paper towels, toothbrush, etc., you will
need to run to the local store. Fortunately, there are 24 hour stores very
close to your rental home. MAIL—There is no mail service to the homes! If you need something delivered, you will need to send it to my home office. There is normally a delivery fee of $30 per trip. Please note, that since there may be no way to leave you a message, we will attempt to call and let you know a package is waiting and setup a delivery/pickup time for you. Guest first name, guest last
name, Company We know that for guests who are used to a hotel, it takes a little time to adapt to these minor differences. However, our guests universally tell us that the amount of space, the comfort, the privacy, and the convenience of having their own home with a private pool, far outweigh the adjustments they have had to make in getting used to using a rental home. And once they have, they often come back year after year. We are always delighted to serve them. We hope you will also enjoy your time with us. If you have any questions about any of this, please don’t hesitate to call us at 1-877-273-6863.
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