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Frequently Asked Questions
Why Should I rent a
" Disney Area
Vacation Homes" ?
In a word—Service! Yes, our homes are
beautifully decorated and fully appointed. Sure the location is superb—The
closest vacation homes to Disney World. Of course the value is phenomenal,
not only compared to other, older rental homes a greater distance from
Disney but also compared to even lower priced hotels. However, the biggest
advantage to our homes is the service we provide. If you are arriving in
Orlando late at night and concerned about your vacation arrangements, we are
here for you. 24 hours/day, 7 days/week you can reach someone who is less
than 15 minutes from your vacation " Disney
Area Vacation Homes" .
How do I make a reservation?
There are many ways. The fastest, simplest way is to go to our
RESERVATIONS
page (just click on this link), and complete the form. On the reservation
page, you have the option of submitting your information to receive a quote,
printing out your information to send it with a check for $220 to reserve
your " Disney Area Vacation Homes"
, or reserving directly online by providing us with your credit card
information. You may also Inquire at DAVH@CFL.RR.COM
You may also call us at 407-933-6965, 1-877-273-6863 or FAX 407-933-6972.
Our commitment to service means we do our best to service you regardless of
your desired method of communication!
What If I need to cancel?
We recommend that you purchase Trip/Travel Insurance to cover any costs that
may not be refundable outside of DAVH, Inc. policy, as described in the
Terms & Conditions.
How do I know you will have a beautiful home for me?
First of all, because our company is built on the foundation of honesty and
integrity, we will not rent a home to you in which we would not want to stay
ourselves. However, like any home there are times when things malfunction or
something happens beyond our control. Therefore, we offer you this
guarantee, if you are not happy with your "
Disney Area Vacation Homes" , we will do our best to
find you another home. (We have access to over 150 homes!) If we are unable
to find a home that meets your standards, then you are welcome to cancel
your stay and you would only be obligated for the number of nights you
stayed in the home. It is impossible to guarantee you that nothing will ever
go wrong. But I can guarantee you that someone from
" Disney Area Vacation Homes"
will be available to solve any concerns promptly and courteously.
How do I pay for my rental?
To
reserve a home or condo I require a $220 Security Deposit. A Major card
number will be held for the security deposit. Upon receipt of full payment
you will receive directions to your home along with the security code to
gain entry. I accept all major *credit cards, Wire Transfer & *PayPal
*convenience fee will apply, Travelers Checks, Money Orders, Cashiers Check,
Personal Check or Company Check. Full payment TO BE PAID WITHIN 45 DAYS OF
ARRIVAL DATE. NOTE: If the arrival date is less than 45 days away payment
will need to be settled in a timely matter.
No 3rd Party Checks. Fees will apply
for any and all returned Checks.
Where do I check in?
At the home. We will mail you a copy of the directions with your
confirmation letter. If you arrive after hours, your key will be ready for
you in the lock box. If you have any questions or problems, you will have a
number to reach us 24 hours/day, 7 days/week.
Hassle Free Check-In and Hassle Free Check-Out Service. No need
to drive an extra 10-15 minutes to an office then another 15-20 minutes to
your home!
How old are your homes?
We feature newer homes—The average age of our homes is less than two years!
Our oldest homes are no older than approximately 5 years. The building of
new homes to service you is continuous. Take a look at our homes on our
PHOTOS OF
HOMES page and you will see the high quality we offer. The homes are
very well maintained.
Do the homes look like the ones on the Internet?
They should—We took those pictures ourselves with a digital camera at the
very homes we are offering for rent!
What all is provided in the home?
So much, it’s tough to list it all. All linens, towels, and washcloths are
provided. There is at least one cable TV, a VCR, and a music system. The
kitchen has a refrigerator, stove, dishwasher, microwave, toaster, coffee
maker and blender along with all dishes and utensils. There is a two-car
garage, washer & dryer, vacuum cleaner, iron, ironing board, and even a hair
dryer.
Is there anything that is not provided?
There are a few things you may want to be sure to pack. If you like to
lounge around the pool, we do not provide the large beach towels. Also,
unlike a hotel, we do not have a supplies closet just down the hall, so we
are unable to provide the small "consumable" items which are necessary. This
would include things like dishwashing soap, hand soap , shampoo, laundry
detergent, trash bags, paper towels, spices, coffee, sugar, cream, even
toilet paper.
Where is the best place to…..?
Our guests have all kinds of questions for special places. We welcome them!
What is it you want to know—Where to play golf? Where to fish?
Where is the local place of worship? Whatever you need, we will be more than
happy to help you find it. Just ask.
What can we expect?
You will be staying in a rental home for your trip. While we know that this
will give you a significantly larger space, privacy, and piece of mind at an
incredible savings, we also realize that there are some differences between
renting a home and renting a hotel room. We want to prepare you by making
you fully aware of these differences so you can make your stay as smooth and
as comfortable as possible.
RESERVATION NAME—We never take a reservation under the name of a company.
It will always be under the first and last name of an individual who will be
staying at the home. Please be sure that every guest knows this name. If
someone says they are staying with the XYZ, Corp. we will have no way of
knowing who that is. It is assumed that the name on the reservation is also
the person who is responsible for payment.
SELF-CATERING—These homes are self-catering. Meaning that once you arrive
at your home, no one will bother you. However, it also means that no one
will be coming in to make the beds, vacuum, etc. You are on your own. For
your convenience, there is a washer and dryer at the home.
MESSAGES—There is no way to leave a message for you at the home, unless you
bring an answering machine to hook up to the telephone. In addition, if
someone calls after hours, the person answering the phone will not be able
to tell him or her the phone number of the home you are staying in.
LONG DISTANCE—The phones in the home are set up so you cannot make long
distance calls. However, you can call toll free numbers, so you are able to
use a calling card to make your calls. While local calls are free, the
local area is very small and limited. For example, even though the
convention center is just a short drive down the road, it is often a long
distance call from the home.
CHECK IN/OUT TIMES—Our homes stay full almost year round. Check in time is
after 4pm and check out time is before 10am. Please do not call and ask to
check in early or check out late. As it is, our cleaners are only given 6
hours to professionally clean a large home, so these times need to be
adhered to. If you do stay in a home beyond the check out time, we might
not be able to get it ready for the next guest. In this case, we would lose
the use of that home for the night and there would be a charge for the full
amount of the nightly rental lost.
CHANGING DATES—In a hotel, it is easy to move bookings around and extend or
change a reservation date. In a rental home, it is not very easy. If you
decide to make a last minute change to your reservation, there is the chance
that we might not be able to accommodate you. If you leave early, unless we
are lucky enough to take a last minute booking, there is a good chance you
will not be able to receive a refund for the night(s) you did not stay in
the home.
NO
CONCIERGE—We’re sorry, but due to the self-catering nature of our business,
we cannot provide a concierge. This means that someone might not be
available to answer questions that you would normally call the “front desk”
for—Such as where to eat, how to hire a taxi, etc. Although we do our best
to be helpful, we do ask that you refrain from calling outside of our check
in hours unless there is something urgent. In addition, we do not provide
wake up calls.
SUPPLIES—Unlike a hotel, we do not have a supply closet down the hall where
we can stock every day items. So if you need things like laundry soap,
paper towels, toothbrush, etc., you will need to run to the local store.
Fortunately, there are 24 hour stores very close to your rental home.
MAIL—There is no mail service to the homes! If you need something
delivered, you will need to send it to my home office. There is normally a
delivery fee of $30 per trip. Please note, that since there may be no way
to leave you a message, we will attempt to call and let you know a package
is waiting and setup a delivery/pickup time for you.
Guest first name, guest last name, Company
c/o Disney Area Vacation Homes
2483 Huron Circle
Kissimmee, FL 34746
We know that for guests who are used to a hotel,
it takes a little time to adapt to these minor differences. However, our
guests universally tell us that the amount of space, the comfort, the
privacy, and the convenience of having their own home with a private pool,
far outweigh the adjustments they have had to make in getting used to using
a rental home. And once they have, they often come back year after year.
We are always delighted to serve them. We hope you will also enjoy your
time with us. If you have any questions about any of this, please don’t
hesitate to contact Disney Area Vacation Homes.
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